At Hunterralph, riders come first. That’s why we guarantee total satisfaction with your purchase from our online store by offering a world-class returns policy.
NEW, UNUSED
Change your mind? No worries. We want you to be 100% satisfied with your purchase. If you decide for any reason a new and unused item purchased from our webstore is not for you after all, it can be returned within 60 days of receipt for a full refund in the original form of payment. An item qualifies as new and unused if it is returned in the same condition you received it in, with the original box and/or packaging, including tags where applicable, and everything else that was included with your purchase, such as manuals, warranty documents, and other accessories. Washed items do not qualify as new and unused. If we determine the returned item does not qualify as new and unused, but is otherwise undamaged, we will automatically process it as a return of a used item (i.e. it must be returned within 30 days to be accepted—see below).
USED AND UNDAMAGED
Want to make a change after a ride or two? We got you. Used, but undamaged, items purchased from our webstore must be returned within 30 days of receipt for a full refund in the original form of payment. We cannot accept the return of product that has been damaged beyond ordinary wear and tear or that has been involved in any crash or impact, as determined by Hunterralph. The item must be returned with everything included with your original purchase, including manuals, warranty documents, and other accessories.